Privacy Policy
Welcome to Mtlexsspot.com (TM). The domain name is www.mtlexsspot.com (hereinafter referred to as “Website” is owned by Mtlexs Online Private limited, a company incorporated under the Companies Act, 2013 with its registered office at 602, 6th floor, Embassy Centre, Nariman Point, Mumbai - 400021.
For the purpose of this Privacy Policy, wherever the context so requires the term "You" or "User" shall mean any natural or legal person including online and offline clients and the term "We", "Us", "Our" shall mean Mtlexs Online Private Limited.
We, the creator of this Privacy Policy acknowledge the importance of protecting your personal, financial and transactional information. We assure you that we will keep your information confidential and we will use the information in order to endow you with our uninterrupted use of services, in some circumstances, we may disclose information about you with prior consent of the user for providing better services.
We and our affiliates will share/sell/transfer/license/convey some or all of your personal information with another business entity to carry out any business activity or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction conducted on our Website.
If you have any questions or concerns regarding this privacy policy, you should contact our Customer Support Desk at helpdesk@mtlexsspot.com
• OVERVIEW
We, hereby commit to respecting your online privacy data. We further adhere to recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. The information we collect depends on what services you use on our Site(s). Information that is considered personal about you by us includes, but is not limited to, your name, address, email address or other contact information.
In order to use this website, you are required to register yourself by providing the following information which includes, but is not limited to:
(1) Name, username, gender, residential / correspondence address, telephone number, date of birth, marital status, email address or other contact information/p>
(2) Password, PAN, KYC Status, Signature and Photograph.
(3) Any other information for providing services
We collect your general information and additional information if you choose to submit it, including your title and place of employment, business telephone number, mailing and facsimile address, as well as the contents of your questions and/or comments submitted along with this information. In the case of purchasing a subscription or a service, some of this additional information is required. In general, we may use this information to respond to your inquiry, request your participation in a survey, provide you with the service that you’ve purchased, and contact you about the company product or partner offerings that may be of interest to you.
• NOTIFICATION OF MODIFICATIONS AND CHANGES TO THE TERMS OF USE & PRIVACY POLICY
We reserve the right to change the Terms of Use and Privacy Policy from time to time as seen fit, without any intimation to you, and your continued use of the site will signify your acceptance of any amendment to these terms.
You are therefore advised to re-read the Terms of Use on a regular basis.
To remove your profile so that others cannot view it, or change your email address contact our customer support team at helpdesk@mtlexsspot.com
• INFORMATION WE COLLECT
As a Mtlexs member you are required to provide a valid email address at registration that represents your identity on our website.
Certain information, such as your name and e-mail address, is collected in order to, among other things, verify your identity and for use as account numbers in our record system. Email addresses, Geolocations, Intellectual Property, listings viewed, any information entered in the contact us form or any other form displayed on any section of the website are also collected.
• COOKIES
We use data collection devices such as "cookies" on certain pages of our Websites. "Cookies" are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "Cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used when you visit the website, irrespective of your registration status.
• MEMBERSHIP ELIGIBILITY
Only the persons who are available to enter into legally binding contracts under the Indian Contract Act, 1872 and any other applicable law for this purpose, are eligible to become a member on the website. Persons who qualify as “incompetent to contract” as per the Indian Contract Act, 1872 ot any other applicable law for this purpose include minors and un-discharged insolvents among others. Such people are not eligible to register themselves as a member and cannot use the Website. If you are a minor, i.e. you are under the age of 18 years, you shall not register on the Website as a member and shall not enter any trading activities including buying, selling or bidding for any of the items on the Website. As a minor, if you wish to purchase any item listed on the Website, you may do so through your legal guardian, who would need to be registered on the Website as member. The Website reserves the right to terminate your membership with immediate effect if it is discovered that you are “incompetent to contract” and are wrongfully registered on the Website. If you are register as a business entity on the Website, you represent the entity and confirm that you are duly authorized by the entity to accept this User Agreement and have the authority to bind the entity into this User Agreement.
• EXTERNAL LINKS ON WEBSITE
The Website may include hyperlinks to other web sites or content or resources. We have no control over any websites or resources, which are provided by companies or persons other than us.
You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources.
You acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. These third-party service providers and third-party websites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a third-party website, you review their privacy Policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
• COMMUNICATIONS
When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
Log File Information Collected and Stored Automatically
If you visit/log into our website just to browse, read pages or download information, we gather and store certain information about your visit automatically. This information cannot and does not identify you personally.
When you register with or view our website, our servers automatically record certain information that your web browser sends whenever you visit our website. The kind of information that is gathered automatically include the type of browser you are using (e.g. Internet Explorer, Firefox), the type of Operating System you are using (e.g. Windows or Mac OS) and the domain name of your Internet Service Provider, the date and time of your visit and the pages on our website that were visited. We sometimes use this information to improve our website(s) design, content and primarily to give you a better browsing experience.
This notice/policy is not intended to and do not create any contractual or other legal rights in favour of any user or viewer of www.mtlexsspot.com or on behalf of any other party. However, users and viewers are informed that by using the website www.mtlexsspot.com they are deemed to have consented to the collection and use of information by Mtlexs as stated above.
• OUR USE OF YOUR INFORMATION
Your contact information is also used to contact you when necessary. We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. Finally, we may use your IP address to help protect our partners and ourselves from fraud. We will continue to enhance our security procedures as new technology becomes available. We will transfer information about you if we are acquired by or merged with another company. In this event, we will notify you by email or by putting a prominent notice on the site before information about you is transferred and becomes subject to a different privacy policy.
• CONFIDENTIALITY
You further acknowledge that the Website may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent.
Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.
• OUR DISCLOSURE OF YOUR INFORMATION
Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse your information that they collect from our Websites. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.
• ACCESSING, REVIEWING AND CHANGING YOUR DOCUMENTS/ PROFILE
Following registration, you can review and change the information you submitted except your email address, during registration. If you change any information we may keep track of your old information. You can change your registration information such as: name, address, city, state, zip code, country, phone number, and profile.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.
By implication or expressly accepting these Terms of Use, You also accept and agree to be bound by other Mtlexs.com Policies, inter alia Privacy Policy, which would be amended from time to time.
If you have any questions about the terms, the practices of this site or your dealings with this Website, you can contact at helpdesk@mtlexsspot.com
We will retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information would be completely removed from our databases in response to your requests.
• CONTROL OF YOUR PASSWORD
When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. It is important that you protect it against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services
• OTHER INFORMATION COLLECTORS
Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Websites or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.
• SECURITY
Mtlexs has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. Mtlexs policy is to use secure socket layer technology for the protection of credit card information submitted through web forms. This policy is also required for any fulfilment agents of our firms. . However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.
• PROHIBITED ACTIONS
While using this Site, you agree not to, by any means (including hacking, cracking or defacing any portion of the Site) indulge in illegal or unauthorized activities including the following:
o Restrict or inhibit any authorized user from using this Site
o Use the Site for unlawful purposes
o Harvest or collect information about Site users without their express consent
o "Frame" or "mirror" any part of the Site without our prior authorization
o Engage in spamming or flooding
o Transmit any software or other materials that contain any virus, time bomb, or other harmful or disruptive component
o Remove any copyright, trademark or other proprietary rights notices contained in the Site
o Use any device, application or process to retrieve, index, "data mine" or in any way reproduce or circumvent the navigational structure or Presentation of the Site
o Permit or help anyone without access to the Site to use the Site through your username and password or otherwise
In case you feel that your privacy has been compromised, you can contact us at helpdesk@mtlexsspot.com
• DISCLAIMER
We cannot ensure that all of your private communications and other personal information (including sensitive information like credit card information and bank account number) will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information would always remain private. As a user of the Site, you understand and agree that you assume all responsibility and risk for your use of the Site, the Internet generally, and the documents you post or access and for your conduct on and off the Site.
• BUSINESS TRANSFER
The Website may have to share, sell or transfer some or all of the data provided by you on your association with the Website in some cases such as a merger, acquisition, reorganization or sale of assets or bankruptcy. In such cases, if the information is being transferred, we will ensure that the all personal information provided by you through this Website is saved and used by the transferee in a manner consistent with this Privacy Policy.
• FEES & SERVICES
Becoming a member on the Website is free of cost. The Website does not charge any fee for registration, browsing, bidding and buying products. However, you are subject to ‘Platform Fees” to list an item for sale. Please refer to our “Platform Fees Policy” for more details on listing products for sale on the Website. We recommend you review the “Platform Fee Policy” each time before listing an item for sale on the Website. The Website reserves the right to change the Platform Fees and “Platform Fees Policy” from time-to-time, without any personal intimation to the members. These changes however, would be announced on the Website and would be immediately made effective from the announcement. Unless otherwise mentioned, all quoted fees will be in Indian Rupee and payable to the Website within a specified period of time, as mentioned in the invoice generated.
• PAYMENT FACILITY
The Website may need to contract with third party service providers for processing payments on the platform. These third-party service providers may include banks to open nodal bank account under the applicable laws for India to facilitate payments between the buyers and sellers on the Platform and for collecting Platform Fees and other charges that the user may be required to pay. Other third-party service providers may include payment gateways companies, payment aggregators, cash-on-delivery or demand draft/pay order on delivery service providers, mobile payment service providers or any other service provider, who is authorized by the Reserve Bank of India (RBI) for collection, refund and remittance, for supporting trade and transactions made on the Website.
Completion of the transaction: A transaction is termed as completed after the transaction between the buyer and seller is completed on the Website, with the buyer having made the payment. Payment is made to all sellers on T+15 days basis, where “T” stands for the date of completion of the transaction.
For Pre-paid Orders: The date of the transaction – “T, is defined as the date on which the transaction is completed and the date on which the shipping details for the order are entered into the website.
For Cash-On-Delivery Orders: The date of the transaction – “T, is defined as the date on which the Platform received the money in its nodal bank account from the delivery service provider.
• PAYMENT
The Platform uses payment gateways for processing of online payment made on the Website. We or the Payment Gateways do not store your card or banking details on our/their servicer. Once you enter the data for processing the payment, it is encrypted as per the guidelines by the Payment Card Industry Data Security Standard (PCI-DSS). The data entered is only used as long as necessary for completing the transaction on the Website. Once the transaction is completion, the information is no longer retained by the Platform or the Payment Gateways. The Payment Gateways associated with the Website adhere to the standards set by PCI-DSS, which is managed by PCI Security Standards Council – a collaborative effort by the financial services companies such as Visa, MasterCard, American Express and Discover, to ensure safe and secure transactions on the Website.
• THIRD-PARTY SERVICES
As a general practice, the third-party service providers, associated with Us, will only use and disclose the information shared by You to perform their services linked to your activity on the Website. However, some third-party service providers such as Payment Gateways, Payment processors etc., may have their own privacy Policies with respect to the use of information that is being provided by you for the activity-related transaction on the Website through their means. We encourage you to read their Privacy Policies to understand their mandate on treating personal information, that you provide while making the transaction through them. It is also advisable to have an understanding on the fact that some of these service providers may be located in a different jurisdiction as you or Us and if you proceed to use their services, your information may be subject to the laws of the jurisdiction in which the service provider is registered. Once you are directed to the service provider’s website and leave Our website, you are no longer in the purview of Our Privacy Policy and Terms of Use. You may also be directed away from our website when you click on the certain links on our Online Marketplace. We are not responsible for the privacy of your information as these may be governed by the privacy practices of other Websites. We encourage you to read these policies before proceeding with the activities on these sites.
